CLICK TO ACCESS INSTRUCTIONS
Systems
Breezeway-New Property Home Buildout Process
Breezeway
Owner Relations-Streamline Error Reservations must be fully disbursed or have their payments zeroed out
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Owner Experience
Streamline
Breezeway-How to create a custom workflow
Breezeway
Streamline: How to add Key.co Reservation Payment
CLICK TO ACCESS
Streamline
Owner Relations-Streamline-How to do a Transfer of Ownership When Property Sold
Owner Experience
Property Onboarding
Streamline
Accounting-How to Void and Reissue Checkbook Payment
Accounting
Streamline
Breezeway-How To Turn On Owner Reporting
Breezeway
Streamline-How to charge owner for departure clean
Streamline
Email – Removing Old Signatures Apple Mail
Email
Owner Experience-Checkbook Payments-Owner Wants to Change Email Address for Payment Notifications
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Owner Experience
Streamline
Owner Experience-Streamline-Checkbook Payments-How to change primary email for payment confirmations
Owner Experience
Streamline
Streamline-How to log in with MFA
CLICK TO ACCESS STEP BY STEP INSTRUCTIONS
Streamline
Streamline-Loading New Property in Streamline
CLICK TO ACCESS
Property Onboarding
Streamline
Email – Load Signature in Gmail
Email
Marketing
Owner Experience-Streamline-Checkbook Payments-How to update Pay to Order Of Name
UPDATE IN STREAMLINE
CLICK TO DOWNLOAD INSTRUCTIONS FOR OWNER TO CHANGE NAME IN CHECKBOOK.IO
Owner Experience
Streamline
Streamline-How to Process Refund To Guest For Issues
CLICK ABOVE TO ACCESS STEP BY STEP INSTRUCTIONS
Streamline
Marketing-Booking.com Streamline Integration Error No rooms active: No availability pushed: No products defined:
Marketing
Streamline
Streamline-How to adjust cleaning rates on properties
CLICK TO ACCESS STEP BY STEP INSTRUCTIONS
Streamline
Streamline-Owner Experience-How to Remove Cleaning Charge on Owner Reservation
Owner Experience
Streamline
Breezeway-Task Routing Map Feature
Breezeway
Owner Experience-Streamline-How to run a report showing all owner transactions
Owner Experience
Streamline
Streamline-How to run a report to show owners mailing addresses
Business Development
Streamline
Streamline-How to deactivate Booking.com Listing
Property Offboarding
Streamline
Streamline-How to Check On A Property For Owner Payments Posted
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Accounting
Owner Experience
Streamline
Breezeway-Park City-How to Remove Property From Having Furnace Filter Checks
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Breezeway
Streamline-How to Post Owner Payment To Previous Owner
CLICK TO ACCESS
Accounting
Owner Experience
Streamline
Streamline-How to Clean Up Leads Work Queue
Reservations
Streamline
Breezeway-How to add Property Code Change Task Through The App
Breezeway
Guest Experience-Streamline-Deer Valley Deer Lake HOA Form Process
Guest Experience
Streamline
Accounting-Streamline-How to Do Transfer of Funds When Payment Posted to Wrong Account
Accounting
Streamline
Streamline-AIRBNB OTA Messaging Auto Responder
Streamline
Breezeway-How to Deactivate A Property in Offboarding
Breezeway
Property Offboarding
LYNX-How to add and remove properties to groups
LYNX
Streamline-Marketing-How to Run Quarterly Audit on Damage Waiver Fees
Marketing
Streamline
Accounting-Streamline-How to Unapprove Statements
Accounting
Streamline
Breezeway-How to Set up Recurring Tasks
Breezeway
Streamline-How to Run Reservation Analysis Report
Streamline
Out of Office Email Reply Templates
CLICK TO ACCESS OUT OF OFFICE EMAIL REPLY TEMPLATES
Email
Avaya-How to Set Your Out of Office Status Message on Your Cell Phone
Avaya
Avaya-How To Record Out of Office Voicemail Greeting on Computer
Avaya
Avaya-How to Set Your Out of Office Status Message on Your Computer
Avaya
Streamline-SMS Text OPT OUT Process
Streamline
Streamline-How to update housekeeping pricing on OWN and NPG bookings
Property Onboarding
Streamline
Google Sheet Training
CLICK TO ACCESS VIDEOS
CLICK TO ACCESS CORRESPONDING WORKSHEETS
Google Docs
Streamline-Deer Valley Silver Strike Weekly Report Instructions
CLICK TO ACCESS STEP BY STEP INSTRUCTIONS
Guest Experience
Streamline
Streamline-How to view drivers license attached to a reservation
Guest Experience
Streamline
Streamline-How to email reservations team when theres a sex offender registry name match
Guest Experience
Streamline
Streamline-How to do a sex offender registry search and attach results to the reservation
Guest Experience
Streamline
Streamline-What to do when you get an error “Month End Statement Cannot be Generated Due To Gap”
Accounting
Streamline
Streamline-How to Add a Maintenance or Internal Block to a Property
Streamline
Streamline-Airbnb Messaging OTA
Streamline
Streamline-How to Find an Owner Management Agreement
Owner Experience
Streamline
Streamline-How to Run a Report to Show Owner Balances Due
Owner Experience
Streamline
Streamline-How to Edit or Delete a Yellow Block in Streamline
Streamline
Email Group Distribution List
CLICK TO ACCESS
Email
Streamline-Accounting-How to Run a Checked Out Reservation With Balances Report
Accounting
Streamline
Streamline-How to Run an Owner Payments Report
Second Option Using the Property:
Streamline-How to Check On A Property For Owner Payments Posted
Streamline-How to Check On A Property For Owner Payments Posted
Streamline
Breezeway-How to turn ON notifications for task comments
Breezeway
Streamline-Accounting-How to Generate Missing Owner Statements
Accounting
Streamline
Breezeway-Updates-New Notification Area-Option to Turn off Save Images To Device
Breezeway
AVAYA-Managers After Hours Emergency Call Queue Tutorial
Avaya
Breezeway-Service Partner Basic Training
CLICK TO ACCESS
Breezeway
Breezeway-Owner Experience Property Tag Assignments
Breezeway
Owner Experience
Streamline-How to manually send E-Sign Rental Agreement
Guest Experience
Reservations
Streamline
Streamline-How to activate a property that is inactive
Accounting
Property Onboarding
Streamline
Accounting-How to run a report to show owner payments received
Accounting
Streamline
Breezeway-How to Change The Department On a Task
Breezeway
Breezeway-How to Add Property Tags
Breezeway
Breezeway-How to Add a Document to a Task
Breezeway
Breezeway-How to add a user on a property as a default assignee for tasks
Breezeway
Owner Experience-How to Run a Booking Report in Streamline
Owner Experience
Streamline
OFFBOARDING-How to Add Breezeway Tasks for Offboarding
CLICK TO ACCESS
Breezeway
Property Offboarding
Offboarding-How To Add a Yellow Block in Streamline
CLICK TO ACCESS
Property Offboarding
Streamline
Offboarding-How to Run a Reservation Analysis Report For FUTURE Reservations for Properties on the Market/Under Contract/Leaving us
CLICK TO ACCESS
Owner Experience
Property Offboarding
Streamline
Accounting-How to Generate a Receipt for an Owners Payment
Accounting
Owner Experience
Streamline
Owner Experience-Owner Experience-How to pull 1099 or 1099 Yearly Report
Owner Experience
Streamline
Owner Experience-How to view 1099 and 1099 yearly report through the owners portal
Owner Experience
Streamline
Owner Experience-How To Add a Credit Card To Owners Account
Owner Experience
Streamline
AVAYA TRAINING GUIDE
CLICK TO ACCESS AVAYA TRAINING GUIDE
Avaya
Owner Experience-How to Pull Generated Owner Statements
Owner Experience
Streamline
Owner Experience-How can an owner access the Streamline owners portal
Owner Experience
Streamline
Email – Load ILV Signature on iPhone
Email
Breezeway-How to look up deleted tasks
Breezeway
Breezeway-How to View Element Information Using Computer
CLICK TO DOWNLOAD BREEZEWAY ELEMENT LIST
Breezeway
Breezeway-How to View Element Information Using Breezeway App
CLICK TO DOWNLOAD BREEZEWAY ELEMENT LIST
Breezeway
AVAYA-How to view team schedule calendars
Avaya
Guest Experience-Property Damage SOP
CLICK TO DOWNLOAD PROPERTY DAMAGE STANDARD OPERATING PROCEDURE
Breezeway
Guest Experience
Breezeway Elements List
CLICK TO DOWNLOAD LIST OF BREEZEWAY ELEMENTS
Breezeway
Owner Experience-Owner Statement Overview
Owner Experience
Streamline
LYNX-How to Add Owner Code
LYNX
Owner Experience
Streamline-Informative Book Training
Reservations
Streamline
Guest Experience-How to Charge Guests For Package Delivery
Click to download instructions
Guest Experience
Streamline
Owner Experience-How to reverse owner charge for NPG cleaning fee in Streamline
Guest Experience
Owner Experience
Reservations
Streamline
GOOGLE DOCS-How to Print Park City Bed Linen Count Spreadsheet
Google Docs
Guest Experience-HOA E-Sign Form Process
Guest Experience
Streamline
LYNX-How to Add Vendor Access Code for Multiple Properties
LYNX
Business Development – Pipedrive Training – How to add a Management Agreement to DocuSign
Business Development
Docusign
Pipedrive
Business Development – Docusign – How to send Whitefish Short Term Rental Application
Business Development
Docusign
Owner Experience-How to Cancel A Streamline Owner Block or Non Paying Guest Block
Owner Experience
Streamline
Marketing-How to send “Your property has been featured on social media” email
Click to download instructions
Business Development
Marketing
Streamline
Breezeway-How to Add a Marketing Task
CLICK ABOVE TO VIEW WRITTEN HOW-TO INSTRUCTIONS
OR WATCH HOW-TO VIDEO BELOW
Breezeway
Marketing
Breezeway-How To Change Email Login
Breezeway
Breezeway URL-How to Adjust Notification Settings Using Computer
Breezeway
Breezeway-How to Export A Task To PDF
Breezeway
Breezeway-How to Add Property Specific Requirements
Click to download instructions
Breezeway
Home Ambassadors
LYNX-How To Run Access Reports
Directors/Managers
LYNX
Home Ambassador-How to Send First Touch Email
Click to download instructions
Home Ambassadors
Streamline
Guest Experience-How to Charge Guest / Refund Owner for Cable On Demand Purchase
Click to download instructions
Guest Experience
Owner Experience
Streamline
Owner Experience-Owner Payment Options and Instructions
Click to download instructions
Accounting
Owner Experience
Streamline
Accounting-How to Add a Streamline Work Order
Click to download instructions
Accounting
Streamline
Breezeway-How to Activate an Inactive property
Click to download instructions
Breezeway
Avaya Team Chat Reference
Click to download a copy of all the I Love Vacations AVAYA Team Chats s
Avaya
I Love Vacations Team
Breezeway-How to assign out task for Snow Removal or Firewood
Click to download instructions
Breezeway
Guest Experience
Owner Experience
Reservations
Guest Experience-Property Code / WIFI Log In Change Process
Click to download instructions
Breezeway
Guest Experience
Maintenance/Inspectors
Owner Experience
Reservations
Streamline
Owner Experience-How to Update Owners Email Address
Click to download instructions
Owner Experience
Streamline
Owner Experience-Owner Back To Back Reservation Process
Click to download instructions
Home Ambassadors
Owner Experience
Streamline
Owner Experience-How to View Owners Portal Login, Reset Password, View Owners Portal
Owner Experience
Streamline
Breezeway-Property Onboarding-How to Add Custom Elements for Owner Information and HOA Information
Click to download instructions
Breezeway
Property Onboarding
Breezeway-Property Onboarding-How to Add New Property Onboarding Workflows
Breezeway
Property Onboarding
Reservations-How to Add Pool Heating Fees for Marriott Homes and Villas Bookings
Reservations
Streamline
New Employee-Adding Email Account To Computer
Email
Office Team New Employee Training
AVAYA-Initial Set Up and Introduction
Avaya
Office Team New Employee Training
Breezeway Basics
Breezeway
Streamline-Tape Chart Basics
Streamline
Streamline-Reservation Information Overview
Reservations
Streamline
LYNX-Introduction
LYNX
New Employee-Adding Email to your Phone
Email
In The Field Team New Employee Training
Breezeway App-How to View and Complete a Task
Breezeway
Breezeway URL Basics-How to Pull Up Property Codes, and Task Details
Breezeway
Breezeway URL-How To Adjust Notification Settings
Breezeway
Breezeway URL Basics-How to View Property Information Including Operating Instructions and Mechanical Information
Breezeway
Avaya Phone App Basics
Avaya
Breezeway App-How To Turn On Language Translation
Breezeway
Breezeway-How to view Owner Information or HOA information On Your Computer
Breezeway
Breezeway-How to View Owner Information and HOA Information On Your Phone
Breezeway
Maintenance/Inspectors
Guest Experience-Extra Requested Cleaning Process
CLICK TO DOWNLOAD INSTRUCTIONS
Breezeway
Guest Experience
Reservations
Streamline
Email – How to load your signature for Apple mail
Email
Marketing
Reservations-Streamline-Pet Fees Explained
Reservations
Streamline
Docusign – How To View Shared Documents
Docusign
Guest Experience-How to Modify Number of People on a Reservation
Guest Experience
Reservations
Streamline
LYNX-How to Lock/Unlock Doors Remotely
LYNX
LYNX-How to issue a temporary use code
LYNX
Breezeway-How to Complete New Property Home Buildout-Inspector Task On Your Phone
Breezeway
Maintenance/Inspectors
Breezeway-How to Complete New Property Home Buildout-Maintenance Task On Your Phone
Breezeway
Maintenance/Inspectors
Streamline-Reservation Types and Statuses
Click to download instructions
Guest Experience
Home Ambassadors
Owner Experience
Reservations
Streamline
AVAYA-How To Add a Call Task In Team Chat
Click to download instructions
Avaya
Guest Experience
Home Ambassadors
Owner Experience
Reservations
Owner Experience-Owner Statement Summary Explanation
CLICK TO DOWNLOAD INSTRUCTIONS
Accounting
Owner Experience
Streamline
Owner Experience-How to view actual dates payments were sent to owners
CLICK TO DOWNLOAD INSTRUCTIONS
Owner Experience
Streamline
Owner Experience-How To Run an Owner Yearly Report or Profit and Loss Statement
CLICK TO DOWNLOAD INSTRUCTIONS
Owner Experience
Streamline
Email – How to set up Email Auto Forward to I Love Vacations Email
CLICK TO DOWNLOAD INSTRUCTIONS
Email
Email – How to set up out of office email reply
Click to download instructions
Email
LYNX-How to Run Reports for Unlocked Homes, Locks with Low Batteries
LYNX
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